Viya Announces Carnival Closings for April 28, 29

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Viya, formerly Innovative and Choice Wireless, the largest telecommunications provider in the U.S. Virgin Islands, has announced its holiday schedule during Carnival. Customer Experience Centers at Tutu Park on St. Thomas, Estate Diamond and the Sunshine Mall on St. Croix, and the Retail Store at the Marketplace on St. John will be closed on Friday, April 28 and Saturday, April 29, in observance of the Children’s Parade and the Adults’ Parade, respectively.

All Viya offices will resume normal business hours on Monday, May 1.

For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of operation will be 8 a.m. to 5 p.m., Monday through Friday, and from 8 a.m. to 4 p.m. on Saturdays, Sundays and holidays. Customers utilizing wireless phones to reach the Service Center should call 778-1742. Please have available the telephone number, statement number, address, description of problem and brief directions. 

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For assistance with high-speed data/Internet service, customers should call 777Viya or 714-3700 directly for technical support assistance.

Customer Service is also available for wireless customers directly at 777-8899.

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