Nov. 21, 2008 – Innovative officials have issued a new list of areas scheduled for restoration for Innovative Cable TV services on St. Croix through Dec. 19. The areas are listed below and can also be accessed on Innovative's new Customer Information Line, 24 hours a day, at 713-2121. The line went live for the first time Monday, Nov. 17, and will continue to be updated as new areas are added to the restored list.
The following areas on the Innovative Cable TV St. Croix system will be activated on Nov. 27: Cotton Valley, Sierra Verde, Catrinias Hope, Teague Bay and North Slob.
The following areas will be activated by Dec. 12: North Grapetree Bay, South Grapetree Bay and South Slob.
Turner's Hole has been scheduled to be restored on Dec. 19.
Innovative is once again reminding customers that once the company declares an area restored for telephone services, the majority of customers in that area will have their services restored. However, there may be pockets of areas that may experience service disruptions due to defective service wires between the poles to customers' homes. Also, engineers have said that when they declare an area's cable television services are restored, they are essentially saying the signal in the area has been activated. Some households will continue to experience service interruptions and will need to call the Innovative Repair Service Center to file a report.
For repairs, telephone and cable television customers can call 912 or 778-1742. Customers with Internet access may submit their reports to the following e-mail address: svcupdt1@iccvi.com. In the e-mail, customers should include their telephone or Cable TV account number, address, the problem they are experiencing, a contact number and brief directions. PowerNet DSL Internet customers whose telephone service is restored and continue to experience problems, may call 714-3700 to make a report.
