86.8 F
Cruz Bay
Wednesday, July 17, 2024
HomeNewsLocal governmentWAPA Web Site Is Down; Online Payment Function Affected

WAPA Web Site Is Down; Online Payment Function Affected

The Virgin Islands Water and Power Authority’s (WAPA) Internet Service Provider (ISP) is currently experiencing technical problems. WAPA’s Information Technology (IT) division has been in constant contact with the ISP in an effort to ascertain the problem and establish an estimated time that service will be restored to normal.
The ISP has advised that it is currently working to rectify the problem but have not provided an estimated time of restoration. The issues plaguing the ISP causes the authority’s Web site to be down, affecting the online payment functions and Internet outage reporting.
Customers are reminded that other payment options are available, to include payment at most local banks, by placing checks or money orders in the drop boxes at WAPA business offices or by mail using the envelope included with the billing statement.
In the event of an electrical or water emergency or to report outages, customers can call WAPA emergency lines: St. Croix at 773-0150 or St. Thomas-St. John at 774-1424. E-mails can be sent to communications@viwapa.vi. E-mails can be sent to communications@viwapa.vi.

Print Friendly, PDF & Email
Keeping our community informed is our top priority.
If you have a news tip to share, please call or text us at 340-228-8784.

Support local + independent journalism in the U.S. Virgin Islands

Unlike many news organizations, we haven't put up a paywall – we want to keep our journalism as accessible as we can. Our independent journalism costs time, money and hard work to keep you informed, but we do it because we believe that it matters. We know that informed communities are empowered ones. If you appreciate our reporting and want to help make our future more secure, please consider donating.