Innovative extends New Year’s greetings to the people of the U.S. Virgin Islands and announces the holiday schedule for the business offices and retail stores.
Innovative’s Business Offices, which include the customer care departments for Innovative Telephone, Innovative Cable TV and Innovative Long Distance, will be closed on the following days: Monday, Jan. 2, 2017; Friday, Jan. 6, 2017 and Saturday, Jan. 7, 2017.
Innovative’s Wireless Retail stores will be closed on Monday, Jan. 2, 2017.
The business offices and the retail stores are located at Estate Diamond on St. Croix; Tutu Park Mall on St. Thomas and The Market Place on St. John.
Customers experiencing interruptions of their landline or internet service are encouraged to use the information provided below to call the Innovative Repairs department for assistance.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of operation are 8 a.m. to 6 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8 a.m. to 4 p.m. Customers utilizing wireless phones can reach “Repairs” at 778-1742 or by going to live help now . Please have available the telephone number, statement number, address, description of problem and brief directions.
For assistance with high-speed data/Internet service, customers should call 779-9999 and press 4 or call 714-3700 directly for technical support assistance. Customer service is also available for wireless customers directly at 777-8899.
Innovative customers may also report a service problem online by visiting site http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the category.