Viya advises the community that its services are operational in the wake of Tropical Storm Ernesto.
Although Viya’s network is operational, some customers may be experiencing intermittent service. Viya advises customers that if they lose commercial power, plug in the modem to an alternate power source to continue to receive services.
Once power is restored, please reset the device and wait five minutes before service resumes. If customers have commercial power or an alternate power source and they still do not have connectivity, then contact Viya at 777-Viya (8492).
Viya’s network is online, but may be adversely affected by prolonged power outages that affect its backup power supplies. Viya technicians have been regularly refueling the power supplies.
Viya advises the public to stay tuned to Viya’s social media channels (Facebook: Viya and Instagram: Viyausvi) and local radio stations for updates.
Customers can conduct transactions, report downed lines and report service outages conveniently using Viya’s online Customer Care portal: www.viya.vi. Customers can also access important Viya information on the Viya App: https://viya.vi/myviya/.
