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Liberty Goes Before PSC and Continues to Face Complaints

The complaints continue as Liberty went before the Public Services Commission on Tuesday to address customer complaints both in person and via Zoom.
PSC Executive Director Sandra Setorie said that the reporting and analysis from the listening sessions are not completed yet. “We continue to compile the information that we have gathered so far from the number of activities that we have held. Our comments are still a work in progress, and we will have additional information to report at our next commission meeting,” said Setorie.
The Public Services Commission held a series of listening sessions during which Liberty customers could express their complaints about the carrier.
Liberty recently completed its migration process at the end of March. However, customers continue to grumble about poor service with the carrier.
To answer questions on behalf of Liberty, Ravi Maywahlal, general manager, and Luis Mendez, senior manager, represented the company.
“Issues have been resolved, yes,” said Maywahlal. “We have updated our systems where customers can view online. The issues where individuals are receiving double bills, for the most part, have been resolved. There may be some issues where customers are getting charges from an AT&T platform that may not have been migrated to our platform and those issues are dealt with on a case by case” basis, he said.
Maywahlal also said that response times are under five minutes, specifically on St. Thomas. “If you take a pass by Yacht Haven right now, I’m pretty sure you will be serviced within 5 minutes.”
Also mentioned by members were the ongoing roaming services in other countries. One scenario addressed service in Trinidad not being an option. Liberty Senior Director of Programming Monica Gonzalez-Pirez said that if a customer is to travel to Trinidad, they will have access to the Digicel network while visiting. Customers must ensure that their phone’s roaming feature is turned on. Gonzales-Pirez also said that Liberty is currently servicing 129 countries and has extended to 30 new networks and is focused on synchronizing its options with AT&T.
Commissioner Laura Nichols-Samms mentioned a scenario while in Cruz Bay a week ago: “We were right in the heart of Cruz Bay, where we should have gotten the best signal, and none.”
Commercial Director Catherine Kling of Liberty said that just yesterday, she and a team were looking for satellite service on St. John. “Yesterday, we were scouting locations. All day yesterday, we had 5G Services,” said Kling.
Nichols-Samms challenged and said, “This was not the case on several occasions. This is not the case most of the time.”
Also representing Liberty, Wanda Perez said that it has been three years, and the company has yet to receive approval for its new site in the Coral Bay area on St. John. Perez said that a public hearing is scheduled for sometime in May. After they have the approval, they will still need a fiber permit.
To view the PSC meeting you can visit the PCS Facebook page.
Public Services Commission members include Chairman Pedro Williams, Vice Chair David Hughes, Clement “Clain” Magras, Laura Nichols Samms, and Raymond Williams.
35th Legislature Hosts Perma Plaque Ceremony

The 35th Legislature held a Perma Plaque Ceremony to honor Virgin Islanders for their outstanding contributions to the territory’s growth Monday.
The honorees were the Rev. Dr. George E. Phillips; The Ivanna Eudora Kean High School 50th Year Anniversary (1971-2021); Gregory Hodge, better known as DJ Avalanche, who was awarded the Key to the Territory; and former Sen. George Goodwin, who was honored posthumously with the Virgin Islands Medal of Honor, according to Government House.
In his welcome remarks, Senate President Novelle E. Francis Jr. indicated that the four honorees have been defined by leadership, service, creativity, and commitment. “This momentous talent, community, and service have been the driving force behind their many accomplishments, and I commend all the honorees here today for their ongoing efforts to have positive effects in our community,” Francis said.
“I want to emphasize, these individuals have not just ‘talked the talk’ but they have ‘walked the walk.'” The Senate president added, “These honorees have exemplified how one’s dreams can be accomplished through hard work, strength of character and dedication. I deeply admire and respect them all.”
The Presentation of the Plaques:
- Resolution No. 1895-Bill No. 34-0293, the Rev. Dr. George E. Phillips
- Resolution No. 1886- Bill No. 34-0174, The Ivanna Eudora Kean High School 50th Year Anniversary (1971-2021)
- Resolution No. 1905- Bill No. 35-0062, Gregory Hodge, better known as DJ Avalanche
- Act No. 8702- Bill No. 35-006, former Sen. George E. Goodwin
Sens. Novelle E. Francis Jr., Marvin A. Blyden, Carla J. Joseph, Milton E. Potter, Donna A. Frett-Gregory, Javan E. James Sr., Ray Fonseca, Dwayne M. DeGraff, and Alma Francis Heyliger were present at the ceremony.
Aubrey Artworks Presents One Night Show
Aubrey Artworks will present “Expansion and BEcoming,” a pop-up art show Friday, from 5 – 9 p.m. at the St. John School of the Arts in Cruz Bay.
Aubrey “AC” Burgess, the event’s producer, said the theme of the show is transformation.
“I’m always expanding and considering where I’m going,” he said.

Burgess said when he first started planning the show, his main motivation was to bring forward the artwork of three young West Indian males – Siyandi Matthias, Jermaine Alexander, and Tyreke Lamar Morten.
But soon, he was drawn to works of other artists, and in the spirit of expansion, he has decided to include paintings, drawings and multi-media artwork by 13 other artists who live in the Virgin Islands.
The first of the three young male artists is Matthias, a graduate of the Savannah College of Art and Design who grew up on St. Thomas. “Siyandi did the ‘commercial’ for this show, which I love,” Burgess said.
Burgess is featuring Matthias’ animation and graphic work.
Alexander, the second of the three young West Indian artists, is a graduate of the Rhode Island School of Design who spent some of his early years in Coral Bay. “Jermaine has a love of nature, and he is also a farmer who grows food on Bordeaux, St. Thomas,” said Burgess.
Burgess admires Alexander’s unique viewpoint. “We’ve seen a thousand-and-one paintings of windmills down here, but in Jermaine’s painting, he places himself in the center, looking up, so you can see the details of the rockwork.”
The third young male artist is Morten who attended high school on St. John and now lives in Atlanta. “I see him as the next Basquiat,” said Burgess, referring to the Puerto Rican/Haitian American artist who became famous in the 1980s for his neo-expressionist paintings and graffiti art. “Morten’s works are social statements of how we relate to one another.”
Burgess is also featuring the work of three young white male artists whose families have roots on St. John. “Andrew Barlas Jr. does very abstract, highly professional drawing,” said Burgess, while T.J. Schutt “works in pen and ink, watercolor, and digital art. And Tommy Gibney does stellar photography.”

The show also includes color abstract paintings by Theodora Moorehead, acrylic paintings by Augustin Holder, multi-media collages by Kim Lyons, work in three mediums by Viki Brown, beaded rhinestone designs by well-known tattoo artist Patricia Mazza, acrylic paintings by Amy St. John, pottery by Sara Lee Hayes, infrared photography and stained glass by Jared Shomo, and the “intuitive” painting by Chad Hoover.

Artist Porschia Denning will be painting live at the event.
Music will be provided by With Love from Broheem. Proceeds from a cash bar will help support the St. John School of the Arts.
Burgess is also planning a pop-up show May 23 at Wharfside Village and a pre-carnival show at the Refinery in June.




