The office of Congresswoman Stacey E. Plaskett recently received information and complaints from numerous Virgin Islands residents regarding delays in packages mailed through the United States Postal Service (USPS).
Plaskett’s office has learned that the delays are a result of the mislabeling of addresses in Jacksonville causing packages that should be routed to the Virgin Islands mistakenly sent from the Jacksonville processing center to Puerto Rico for processing.
Congresswoman Plaskett said, “My office is aware of a postal issue related to packages presently affecting the USPS customers in the Virgin Islands. After a conversation with USPS management, we have learned that there is a robotic issue with labeling at the Jacksonville Processing and Distribution Center which causes packages to be shipped to incorrect zip codes outside of the Virgin Islands.
“We have elevated these issues with USPS regional and headquarters leadership, as delays in receiving mail and packages cannot continue and viable options must be provided to rectify the matter. My office has suggested alternative routing between Puerto Rico and the Virgin Islands until the mislabeling at the Jacksonville Center is rectified. I am putting as much pressure as possible and will work with USPS officials until this issue with our mail service is resolved as quickly as possible.
“I want to thank the individuals who called and emailed our office to share these delays with us. Sharing tracking information with my office supports our ability to make stronger arguments.”
To report a USPS complaint for our office’s records, please contact our offices at 778-5900 or 774-4408.
