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Fragmented Websites, High Costs Plague V.I. Government’s Online Presence, Senator Says

Senator Samuel Carriόn raised concerns this week about the V.I. government’s disjointed web presence, citing issues from “tremendous” maintenance and design costs to a lack of accessibility for users with disabilities. Carriόn sponsored a bill he said was “both practical and necessary” to address these problems. After receiving testimony Monday, the Committee on Government Operations, Veterans Affairs, and Consumer Protection unanimously voted to send the bill to the Rules and Judiciary Committee for further consideration. This move signifies a potential step towards a more streamlined and user-friendly online government experience, Carriόn said.
“We will have to invest in our Bureau of Information Technology, however, we will save in the long run, while making all government interactions more efficient and user-friendly,” he added.
According to testimony at the hearing, the 21st Century Integrated Digital Experience Act (IDEA) bill aims to improve websites and digital services throughout the Virgin Islands Government and conform to federal handicap-accessible regulations.
Stephan Adams, CEO of Next Generation Network, called the bill “fantastic.” He recommended that the government establish a centralized government website that “would enable Virgin Islanders to easily navigate between all agencies in a single online visit, ensuring a common user experience. He added it would also allow the use of a “shopping cart” for multiple service transactions.”
Julien Henley, the government’s ADA coordinator, testified that the bill would ensure accessibility to individuals with disabilities.
Rupert O. Ross, director of the Bureau of Information Technology, offered words of caution. He testified, “While the bill is comprehensive and aligns with Governor Bryan’s vision for a digital and accessible government, areas require further attention, particularly funding and governance mechanisms. These aspects, if not clearly outlined, will likely pose challenges during implementation.”
He received support from Henley, who said, “BIT is well-positioned to spearhead efforts in implementing the Act. However, it’s essential to acknowledge the challenges BIT may face in reallocating resources to address the bill’s new priorities. Meeting the bill’s requirements may prove challenging without additional resources and support.”
Senators discussed whether federal grant money would be available to support the effort.
Sen. Carla Joseph said the General Fund of the Virgin Islands was limited in what help it could give.
“We presently have each of our various agencies individually contracting out the design, hosting, and maintenance of their websites at a tremendous cost,” Carriόn said at the Monday hearing and in a press release after the hearing.
Adams testified that the government also needed to examine how artificial intelligence will affect it.
“AI will have a profound effect on our society,” he said.
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Taxi Debate Takes Several Routes

Safari taxi rides on St. Thomas can be part of the Virgin Islands experience. And for some, the more, the merrier the ride. However, senators have been concerned about the safety over the years.
While 29-seat capacity safaris were normal 30 years ago, legislation set a soft limit of 20 seats for safety concerns. Safaris of the period, seating 29, were grandfathered in; at least two of them are still running today (the grandfather clause went to the owner, not the vehicle).
However, for a new 29-seater to get a license, approval had to be obtained from the Taxicab Commission. Legislation before the Committee on Government Operations, Veterans Affairs and Consumer Protection Monday would take away the need for special approval for the 29 seaters. It was forwarded with a favorable recommendation to the Rules and Judiciary Committee, despite testimony from Vernice Gumbs, executive director of the Taxicab Commission.
“Is bigger better? How would residents benefit from the larger vehicles when many of the roads in the local neighborhoods are limited in width? Safaris of any size do not provide service to persons who are physically challenged; do not provide safety measures such as seat belts and doors,” she testified.
Kerry Harrigan, president of Best Taxi Services, testified that bigger is better. He mentioned how cruise ships kept getting bigger, and it was logical for the taxis to serve them to get larger. He said, “I am in favor of the bill as it pertains to taxi safaris’ increase in passenger capacity. However, the bill needs to be revisited, and certain vague and ambiguous portions need to be more specific.”
He said taxi drivers were at an unfair advantage. They had to buy expensive taxi medallions, while hotel shuttle buses and water taxis did not have that expense. He didn’t mention the competition that made taxi medallions lose 90 percent of their value in New York City. No one said Uber specifically, but Sen. Carla Joseph mentioned a TikTok video she recently saw where Uber-like services could be obtained in the Cari app. Sen. Marise James said she saw an online report that a Digicab company is being proposed for the territory.
National reports show that taxi companies in cities where Uber has taken hold have suffered. Some companies have met the challenge by adopting hi-tech methods. Virgin Island taxi drivers have been slow to accept credit card payments.
The relationships between Gumbs and some of the senators seemed testy. Sen. Marvin Blyden complained that when he went to the Taxi Commission Office it was closed because of a problem with the door.
Gumbs said about the bill, “Taking all things into consideration the proposed bill as written, and my research of the files at the Virgin Islands Taxicab Commission regarding safaris, the bill would have been better served if all stakeholders were invited around the table for discussion and clarity of its intended goal.”
Gumbs and Harrigan did agree on one thing. They both believed the word surrey was not used correctly in the bill and that it was best used to describe a horse-pulled carriage rather than a Virgin Islands taxi.
Sen. Novelle Francis asked testifiers what the safety concerns were exactly. No one gave him a definite answer.
Committee members Samuel Carrión, Ray Fonseca, Alma Francis Heyliger, Javan James, Carla Joseph, and Milton Potter attended the hearing.
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