The USVI Department of Human Services (VIDHS) Division of Family Assistance, CertificationUnit continues its ongoing efforts to inform clients and the community of the advantage of timely submission of applications and other documents. The Certification Unit wishes to remind all Supplemental Nutrition Assistance Program (SNAP/CASH) households in the U.S. Virgin Islands of the approaching deadline for the submission of important Recertification Applications, Periodic Reports, and additional information documents.
Here’s what you need to know:
1. Review Due Dates: It is important that you carefully review the due dates specified on each document you have received. These due dates are critical to maintaining your benefits without interruption. Please include all copies of requested documents along with your recertification package or Periodic Report (if you have any changes to your household).
2. Timely Submission: Failure to submit your Recertification Applications, Periodic Reports, or requested additional information by the designated due dates may resultin the suspension of your benefit uploads to your EBT card. In some instances, this may lead to the closure of your case, and you will have to reapply.
3. First-Time Applicants: If you are a first-time applicant, please ensure the following:
• Complete your application packets in full to avoid delays.
• Include COPIES OF ALL MANDATORY documents.
• Include your full name; mailing and physical address; sign and date your application
for processing.
4. Helpful tip: Please ensure that your case number is on all your documents.
Please contact your case worker or call theCertificationUnitOffices with any questions at:
St.Croix–Phone:(340)772-7100Ext.7159;7166
St.Thomas–Phone:(340)774-0930Ext.4303or (340)774-2399
St.John–Phone:(340)774-0930Ext.4303;(340)774-2399or (340)776-6334
Options to contact our offices and/or to return your documents:
St.Croix
In person at
41-B Mars Hill, Frederiksted, VI 00820
Via USPS at 4102 Mars Hill, Frederiksted, VI 00840-3376
E-Mail – certoffice.stx@dhs.vi.gov
Dropbox located at 41-B Mars Hill, Frederiksted, VI 00820
Facsimile: (340) 772-9591
