Dear Source:
Heard that there is a possibility that Home Depot will be coming to St. Thomas where the old drive-in theatre used to be. If that is the case, I consider this to be a big mistake. I have been aware of consumer complaints regarding Home Depot's customer service on the Internet for years. I will, at the end of this letter, list the websites where I found these complaints. Personally, I myself had a bad experience with Home Depot that remains unresolved.
I grew up on St. Thomas, lived there all my life, and left when I was 29. I have been living in the Florida Keys for over 7 years since then. My husband and I first bought our house in '98, and had Home Depot put carpeting on our stairs inside of our house. After a few weeks we noticed the carpet was tearing apart already, so we called Home Depot in Marathon, which is the closest to our home, to have a service repairman look at the problem. They did send someone over, who after looking at the situation, promised to return and repair the problem or replace it. When several weeks passed by and still no one came, we called Home Depot to request that the problem be resolved. Again, we were promised the same, but with no results. We called several times after that. It has been 3 years since this incident, and no one has come from Home Depot despite our requests and their promises. Last month my husband and I went to Home Depot to request help one last time, and were told that the person who took care of that department quit one year ago, but they said they would take care of the situation. As of today, we still are waiting. 2 years ago I wrote to Home Depot's main offices to make a complaint in writing and got a letter assuring me that the problem would be resolved.
If Home Depot's customer service is failing here on the mainland, what will it will be like down there for the residents? Aside from all this, the business people of your community who have lived in St. Thomas for so many years and who provide services for your community will suffer greatly at the hands of a corporate giant that fails in its customer service. I hope this does not happen because I plan one day to live there again. I will list the websites for you to read.
www.consumeraffairs.com/homeowners/home_depot.htm
www.detnews.com/2002/business/0203/28/b01-451277.htm
www.complaints.com/june2001/compaintoftheday.june22.1.htm
Please read the information; you will be surprised if you don't already know about the many complaints.
Sincerely,
Gregory & Carlyne Scorza
Florida Keys
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