To continue supporting and ensuring the safety of its customers, employees and community in the Virgin Islands, Popular has implemented preventative measures to protect everyone’s health and ensure the continuity of services.
The bank’s branches and service centers will limit entry to a maximum of 10 clients at a time. The financial institution has intensified cleaning efforts at all facilities, and each one is supplied with hand sanitizer for customers and staff. All branches and service centers are open and will provide client services daily:
U.S. Virgin Islands: Monday through Friday, 8 a.m. to 4 p.m.
Tortola: Monday through Friday, 9 a.m. to 4 p.m.
Virgin Gorda: Monday, Wednesday and Friday, 9 a.m. to 4 p.m.
The following branches will offer only Drive-Thru and Walk-up Teller Service on Saturdays, from 9 a.m. to 1 p.m.:
St. Croix: Orange Grove and Sunny Isles
St. Thomas: Main Office and Fort Mylner
Tortola
No lobby service will be provided on Saturdays. Any changes in operations will be notified through the news media and social networks.
Additionally, in order to facilitate and promote the use of alternative methods to the branch visits, Popular implemented the following changes:
Eliminated charges for the use of ATMs for non-Popular customers.
Increased the limit amount from $5,000 to $10,000 on deposits at Mobile Easy Deposit and ATMs. Other limits apply to commercial deposits.
Eliminated charges incurred by Popular clients that use ATMs of other entities.
Increased the monetary amount of transactions that can be made through the Drive-thru Teller to a maximum of $10,000.
Eliminated the transaction limit at the Drive-thru Teller.
Similarly, the institution reminds its commercial clients that they can count on the digital banking tools available to maintain the operational continuity of their businesses without having to visit branches, such as:
Mi Banco Business
Web Cash ManagerSM
Remote Deposit (only available in USVI)
Mobile Easy Deposit (only available in USVI)
Night Deposit
Additionally, Popular has an available credit line of up to $50,000 with 0 percent interest and $0 payments for the first three months to support existing commercial clients in the recovery of their business, provided they comply with the required credit approval process.
Popular emphasized that those who are financially affected and need guidance on their mortgage loans, personal loans, auto loans or credit cards should call 1-833-221-2203. Business customers can call the Business Banking Center at 1-855-756-3939 or contact their relationship officer.
